> Please use the following form for all future computer repair 
> problems. In triplicate.
> 
> Computer Problem Report Form
> 
>  1.  Describe your problem:
>  ________________________________________________________________ 
>  ________________________________________________________________
> 
>  2.  Now describe the problem accurately: 
>  ________________________________________________________________ 
>  ________________________________________________________________
> 
>  3.  Speculate wildly about the cause of the problem: 
>  ________________________________________________________________ 
>  ________________________________________________________________
> 
>  4.  Problem Severity:
>    A.  Minor__
>    B.  Minor__
>    C.  Minor__
>    D. Trivial__
> 
>   5.  Nature of the problem:
>     A.  Locked Up__
>     B.  Frozen__
>     C.  Hung__
>     D.  Strange Smell__
> 
>  6.  Is your computer plugged in?  Yes__ No__
> 
>  7.  Is it turned on?  Yes__ No__
> 
>  8.  Have you tried to fix it yourself?  Yes__ No__
> 
>  9.  Have you made it worse?  Yes__
> 
>  10. Have you had "a friend" who  "Knows all about computers" try to
>      fix it for you?  Yes__  No__
> 
>  11.  Did he make it even worse?  Yes__
> 
>  12.  Have you read the manual?  Yes__ No__
> 
>  13.  Are you sure you've read the manual?  Maybe__ No__
> 
>  14.  Are you absolutely certain you've read the manual?   No__
> 
>  15.  If you read the manual, do you think you understood it?  Yes__
>       No__
> 
>  16.  If 'Yes' then explain why you can't fix the problem yourself. 
>  __________________________________________________________ 
>  __________________________________________________________
> 
>  17.  What were you doing with your computer at the time the problem
>       occurred?
>  __________________________________________________________ 
>  __________________________________________________________
> 
>  l8.  If you answered 'nothing,' then explain why you were logged in? 
>  __________________________________________________________ 
>  __________________________________________________________
> 
>  l9.  Are you sure you aren't imagining the problem?  Yes__ No__
> 
>  20.  Does the clock on your home VCR blink 12:00?  Yes__   What's a
>       VCR?__
> 
>  21.  Do you have a copy of 'PCs for Dummies'?  Yes__ No__
> 
>  22.  Do you have any independent witnesses to the problem?  Yes__
>       No__
> 
>  23.  Do you have any electronics products that DO work?  Yes__ No__
> 
>  24.  Is there anyone else you could blame this problem on?  Yes__
>       No__
> 
>  25.  Have you given the machine a good whack on the top?  Yes__ No__
> 
>  26.  Is the machine on fire?  Yes__ Not Yet__
> 
>  27.  Can you do something else instead of bothering me?  Yes__
> 
> Thank you.
> Your Support Staff